Returns & Cancellations

Can I cancel my order?

If your order has not yet been processed, the order can be cancelled. If a custom mix has been made for your order, even if not yet dispatched, the order cannot be cancelled, as one a create your own custom mix has been made, the order is nonrefundable or available for cancellation.

Can I return my order?

Yes and no. If your order contains no custom mixes and has not been opened, it can be returned.

If you have received a custom mix, or the sweets have been opened, the goods cannot be returned or refunded.

All other unwanted purchase orders can returned. The returning costs are the full responsibility of the customer, and not the responsibility of Joyofsweets.com

We recommend returning via a tracked method, as loss or damage in transit, if the responsibility of the customer.

Please obtain proof of postage and supply to us via hello@joyofsweets.com

Please include your name, address and order number in all returning correspondence.

*By placing an order, you agree to the full terms and conditions of our returning processes.